Return Policy

Effective Date: 5 November 2025
Last Updated By: Vihanika Tech Private Limited

Thank you for shopping with Electrakart, India’s trusted online electronics store.
We want you to be fully satisfied with every purchase you make from our website www.electrakart.co.in.

If you are not completely happy with your order, please review our return and refund policy below.

📦 1. Returns Eligibility

We accept returns under the following conditions:

• The product is defective, damaged, or not as described.

• The return request is raised within 7 days of delivery.

• The product must be unused, undamaged, and in its original packaging with all accessories, manuals, and warranty cards intact.

Items not meeting these conditions may not be eligible for a return or refund.

🚫 2. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned unless received in a damaged or defective condition:

• Opened or used electronic accessories (e.g., earphones, chargers, batteries)

• Software, CDs, or downloadable digital products

• Items sold as “Clearance,” “Sale,” or “Non-returnable”

🧾 3. Return Process

To initiate a return:

1. Contact our customer support at info@electrakart.in or call +91 9326483538 within 7 days of receiving your order.

2. Provide your Order ID, reason for return, and clear images of the product (if damaged/defective).

3. Our team will verify your request and guide you through the return pickup or shipping process.

Please do not ship any product back without receiving a confirmation from our support team.

💰 4. Refund Process

Once your returned item is received and inspected:

• Refunds will be issued within 7–10 business days to your original payment method.

• In case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI after confirmation.

• Shipping charges (if any) are non-refundable, except in cases where the product is defective or wrongly delivered.

🔄 5. Replacement Policy

If your product is found defective or damaged, we may offer a replacement instead of a refund, depending on product availability.
If a replacement is not available, a full refund will be issued.

⚙️ 6. Order Cancellation

• Orders can be cancelled before dispatch by contacting our customer service team.

• Once shipped, orders cannot be cancelled and must follow the standard return process.

🏢 7. Contact Us

For any questions, return requests, or refund-related assistance, please contact:

Vihanika Tech Private Limited
Brand: Electrakart
Website: www.electrakart.co.in
Email: info@electrakart.in
Mobile: +91 9326483538
Address: Office No.1011, Juhi Habitat, Plot Number 274, Sector 10, Kharghar, Raigarh (MH), Panvel, Maharashtra, India, 410210

📝 8. Policy Updates

Electrakart reserves the right to modify or update this Return & Refund Policy at any time. All changes will be reflected on this page with a new “Effective Date.”
We encourage you to check this page periodically for the latest information.